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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A pop-up window will open. It comprises exhaustive information about all the actions that you can perform on the page in question. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge collection of instructional video clips explaining how to work with our web hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a glimpse at our comprehensive FAQ database, which contains questions asked by real people and provides real solutions. We regulary "revamp" our FAQ section with new questions & answers so as to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, we have a fantastic team of customer support engineers available 24x7x365 and eager to assist you with any issue. Each support ticket you submit will be responded to in less than one hour (the average ticket response time being about twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286696

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com